Business Context and Reporting Period
Company: Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (Telkom Indonesia)
Filing Type: Form 6-K (Report of Foreign Private Issuer)
Reporting Period: January 1, 2024, to December 31, 2024
Filing Date: April 21, 2025
This filing serves as the 2024 Sustainability Report, detailing Environmental, Social, and Governance (ESG) performance alongside key economic metrics. The report covers the parent company and its 13 directly owned subsidiaries, adhering to GRI 2021, SASB, and IFRS S1/S2 standards. The report was externally assured by TUV Rheinland Indonesia.
Key Financial and Operational Metrics
| Metric | 2024 Value | Notes |
|---|---|---|
| Operating Income | Rp149,967 Billion | 0.5% increase year-over-year |
| Net Profit | Rp23,649 Billion | Net Income Margin: 15.8% |
| Total Assets | Rp299,675 Billion | As of Dec 31, 2024 (Consolidated) |
| Total Liabilities | Rp137,185 Billion | As of Dec 31, 2024 (Consolidated) |
| Total Equity | Rp162,490 Billion | As of Dec 31, 2024 (Consolidated) |
| Local Supplier Spend | Rp18,437 Billion | 61.5% of total procurement |
| GHG Emissions (Total) | 2,417,474 tCO2e | Scope 1: 3%, Scope 2: 84%, Scope 3: 13% |
| Employee Count | 21,673 | 31.96% Female; 22% Female in Management |
| Net Promoter Score (NPS) | 58 Points | Categorized as "Excellent" by Bain & Company |
Material Changes vs. Prior Period
- Emissions Trend: Total Scope 1 and 2 emissions increased by 2.6% compared to the 2023 base year. Scope 2 emissions rose 2.8% due to the expansion of Telkomsel's Base Transceiver Station (BTS) infrastructure (3,531 new units). Conversely, Scope 1 emissions decreased by 2% due to operational vehicle efficiency, and Scope 3 emissions decreased by 8.1% due to capital expenditure efficiency.
- Waste Management: Office waste generation decreased by 6,387 tonnes compared to 2023. Fiber optic cable waste diversion from landfill reached 80% (176,046 kg).
- Customer Satisfaction: NPS improved to 58 points, driven by enhanced service quality and promotional strategies.
- Strategic Restructuring: Management of fiber network infrastructure operations was formally transferred to the subsidiary PT Telkom Infrastruktur Indonesia (TIF) to unlock revenue growth and valuation.
- ESG Ratings: Sustainalytics rating improved from 27.1 to 25.6 (Medium Risk); BPKP ESG rating increased from 74.02 to 91.23 (Very Good).
Guidance, Outlook, and Risks
2030 Sustainability Targets (GoZero% Strategy)
- Climate: 20% reduction in Scope 1 and 2 GHG emissions compared to the 2023 base year; Net Zero target by 2060.
- Resource: 70% of office waste and fiber optic cable waste diverted from landfill.
- Social: 32% female employees; 27% female representation at managerial level; 0 deaths due to work accidents.
- Governance: 100% compliance with regulations; 100% of employees signing integrity pacts.
Risks and Contingencies
- Cybersecurity: While no critical data leaks occurred, the company faced 879 Brute Force attacks and a DDoS attack lasting 4,407 minutes. The company maintains a 24/7 Cyber Security Operation Center (CSOC).
- Climate Change: Physical risks include extreme rainfall and temperature rise affecting assets. Transition risks include potential carbon pricing (estimated exposure of Rp2.7 trillion by 2050 under Net Zero scenarios).
- Integrity: One case of corruption was identified at the parent company level in 2024, resulting in internal investigations and sanctions. No partner contracts were terminated.
Investor Verification Checklist
- Emission Baseline: Verify the impact of the 2023 base year reset on the 2030 reduction targets, noting the 2.6% increase in Scope 1 & 2 emissions in 2024.
- Scope 3 Methodology: Review the calculation methods for Scope 3 emissions (9 categories), which decreased 8.1% but represent 13% of total emissions.
- Local Content (TKDN): Confirm the 61.47% Domestic Component Level achievement and its alignment with Indonesian government mandates for SOEs.
- Integrity Cases: Assess the internal controls and remediation actions taken regarding the identified corruption case at the parent company level.
- Infrastructure Spin-off: Evaluate the financial impact and strategic benefits of transferring fiber network operations to the TIF subsidiary.